MyPDESuite

Users are granted access to applications within MyPDESuite by a security administrator at their education agency/institution. The security administrator is responsible for adding and removing users on behalf of their agency/institution.

If you are a new institution or your security administrator has left, please follow this process to have a new security administrator appointed.

• Register a Username and Log In (PDF)
• Become an Application User (PDF)
• Find Your Security Administrator (PDF)
• Change Email, Password and Update Profile (PDF)
• Keystone Login Registration Email Already In Use (PDF)

• Annual User Access Review
• Establish a new Local Security Administrator (PDF)
• Review Registration Requests (PDF)
• Add a User to an Application (PDF)
• Delete a User from an Application (PDF)

Keystone Login Help Desk - For all questions, concerns, and issues with Keystone Login, contact the new help desk by using the following phone number: 877-328-0995.

MyPDESuite Help Desk - If you can log in to MyPDESuite but have an issue with application access, security administration, errors, or something else, please call the MyPDESuite Helpdesk: 717-857-3737

Application Help - If you can log in to MyPDESuite and are not encountering an error but have questions about specific applications, please contact the appropriate program area for support.

TIMS Help Desk - Need help with TIMS? Our certification services page offers answers to frequently asked questions about TIMS.

PIMS Help Desk - 800-661-2423

FRCPP Help Desk - RA-EDFRCPP@pa.gov

eData Help Desk - 877-857-8869

Online Help Request Submission – follow these guides to learn how to submit a help request online:

• How to Submit a MyPDESuite Help Request User Guide (for educators)
  
• How to Submit a MyPDESuite Help Request User Guide (for Commonwealth employees)

Don’t see help desk contact information for a MyPDESuite application listed above? Visit our application support page for a complete list of contacts.