Getting Access
Users are granted access to applications within MyPDESuite by a security administrator at their education agency/institution. The security administrator is responsible for adding and removing users on behalf of their agency/institution.
If you are a new institution or your security administrator has left, please follow this process to have a new security administrator appointed.
Help Guides
For Users
For Security Administrators
Help Desk Contacts
Keystone Login Help Desk - For all questions, concerns, and issues with Keystone Login, contact the new help desk by using the following phone number: 877-328-0995.
MyPDESuite Help Desk - If you can log in to MyPDESuite but have an issue with application access, security administration, errors, or something else, please call the MyPDESuite Helpdesk: 717-857-3737
Application Help - If you can log in to MyPDESuite and are not encountering an error but have questions about specific applications, please contact the appropriate program area for support.
TIMS Help Desk - Need help with TIMS? Our certification services page offers answers to frequently asked questions about TIMS.
PIMS Help Desk - 800-661-2423
FRCPP Help Desk - RA-EDFRCPP@pa.gov
eData Help Desk - 877-857-8869
Online Help Request Submission – follow these guides to learn how to submit a help request online:
- How to Submit a MyPDESuite Help Request User Guide (for educators)
- How to Submit a MyPDESuite Help Request User Guide (for Commonwealth employees)
Don’t see help desk contact information for a MyPDESuite application listed above? Visit our application support page for a complete list of contacts.